【必赢电子游戏娱乐】UPS的奇葩快递员

2019-10-28 04:22栏目:健身减肥
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      很久没有更新blog了,想不到重新上来的第一篇不是MOSS技术方面的心得,也不是获得微软MVP大奖后的惊喜(当然我是很惊喜的,只不过没有用文字记录),而是对UPS到中国后的一些做法的思考:
     获得了微软的MVP大奖,欣喜之余就是到微软内部员工的商店上,去消费150美元的购物券,顺便享受一下免费的快递服务,尽管我选择了FedEx,但是实际最后的快递业务都是由UPS提供(具体原因就要问微软了),第一次购买的包裹从7月六日订购到7月11日左右收到,期间我就追踪了一下,UPS从收到信息、上门取货开始,第三天就货到北京,我有点佩服外企的办事效率,毕竟美国和我们在不同的半球上啊,下来的事情就比较搞笑了,从货到北京到递送到我手,居然要4天的时间,北京到洛阳的距离,难道比微软总部到北京还远?
    第二次购情况类似,第三天货到北京——11号中午,可是12号我也没有收到电话,下午打电话一问,周一才能派送,原因是周末不上班!我晕!国际性的快递公司,到了中国后,居然周末不递送!这还叫快递公司!我就想不通了,同样是UPS,我周五定的货,周一就到了北京,难道美国人不知道休周末?不知道FedEx的亚洲一日达的承诺,让UPS中国会有什么样的感想?我也不知到有没有机会,体验一下FedEx的服务!

必赢电子游戏娱乐 1

Package Progress

This is how UPS may fail

Location

长话短说,下文是写在Medium里的,气得我荡气回肠,因为UPS的送货员,下文简称阿黑,给我彻底地测了一回底线。

Date

老美快递员也分三六九等,遇人不淑时,气得你都没办法。回想前些日子回国,快递公司的小哥多么热情可爱愿意帮忙,而回了美帝反而遇到奸猾的阿黑,让人很不痛快。爱看的,权当看个笑话,瞧瞧奇葩的故事。

Local Time

Before the story, I’m going to summarize what’s going to happen in next 5 mins as you read: I’m a regular UPS customer, and this is a story written with rage after a horrible and almost ridiculous experience with UPS. And it’s directed copied from my 1streview on Yelpwww699net,.
Note that, this is specifically against a UPS office at Watertown MA(76 Arlington St, Watertown, MA 02472). The purpose is to raise some attention and let people know:
How UPS could possibly beat your worst customer experience record. What can be worse?

Description

I hope you enjoy the story.

必赢电子游戏娱乐,BEIJING,
CN

Wish to mark -1 star. Avoid them.Absolutely horrible experience: irresponsible and unqualified driver, who lied and played trick to refuse customers.

07/11/2007

We scheduled pickup for 3 large boxes on Monday. The contact lady said we can’t pick up at 8:30PM (though selected online), and she promised the driver to come at 6PM.

10:25 A.M.

Here comes the exciting part: I get the boxes ready at 4PM, and waited till 8:30PM. Nobody came. The next day, I waited. Nobody came. WORSE: I checked status online, the driver marked :”PICKED UP PACKAGE SUCCESSFULLY”.

DELIVERY

We called again, for over 5 times to this Watertown UPS location. No response during the day. We called UPS official customer service to file complain. Then, the Watertown office lady calls back, forced by their supervisors.

BEIJING,
CN

Finally we scheduled a again at Wed. night 6PM. We specifically said: we need help to move the boxes, it’s on 3rd floor and they agreed. At least, we hope the driver to bring the lifting tools.

07/10/2007

HERE IT COMES: the driver pressed the door bell at 5:45PM, and refused to come to upstairs. I had the feeling that he attempted to leave; same moment, he already reported to his supervisor that the customer is not at home (another lie), just in 60 secs! I ran down to 1st floor, because he refuse to speak via door bell or call me.

4:00 P.M.

Alright, he started yelling at me, “where is the package, you have to bring it to downstairs”. I explained that we’ve scheduled online, and need help to move, all agreed on the phone call to the office lady. No, he refused: “I’m not going to upstairs. I’m leaving. Leave it at the entrance door and I’ll pick up tomorrow”.
Now I understand what’s happening: He did not want to pick up anything at all, lied on Monday saying package is picked up. He just didn’t want to press the door bell, didn’t want to call, and he just want avoid the job, right now right here. But I caught him.

THE ADDRESS IS IN A REMOTE AREA AND DELIVERIES ARE NOT MADE DAILY

I said it’s not safe to leave the 3 boxes at entrance door.

BEIJING,
CN

He called the office lady and started complaining, saying to her ‘you made my day, blah blah …’. I was offended by this attitude and the way he is humiliating the customer. He find all kinds of excuses just trying to leave, and he sounded like it’s the customer’s mistake.

07/09/2007

The office lady just said, “we are not moving company, we don’t go upstairs”. What about when you agreed on the phone this morning!?Hey, UPS, why do you give the option online and allow to explaining the situation?

12:36 A.M.

Alright, shipping package is more important, so I said, do you have the lifting tools that I can borrow? I asked because once a UPS delivery guy from Andover MA helped me quite well, and of course that guy has the tools for lifting boxes.
NO, he said no, and he said he didn’t have any tools ever on his truck. He sounds like “What are you talking about lifting tools!?”

IN-TRANSIT SCAN

I was shocked.The office lady again, says coming back tomorrow. I’m angry and offended. I said, alright, I’ll move it now, “do you have 15 minutes to wait for me here?”

BEIJING,
CN

The guy, again, looks like I’m going to steal his $15,000 of money and he’s going to refuse. There is no way to deal business with these guys from UPS Watertown MA.

07/08/2007

Then, the office lady says he’s scheduled to be here at 6PM to pick up, not to wait, blah blah …

10:35 P.M.

Here we go, I caught this line and I’m going to defend my right and sort this out:”Now it’s 5:50pm, and I still have 10 minutes. How about this? I use my 10 minutes, and you just stand here and watch!”

RELEASED BY CLEARING AGENCY. NOW IN-TRANSIT FOR DELIVERY

The guy is speechless. For a moment, I can feel that he knows I’m angry and he’s completely at a wrong position so he didn’t say anything. I confirmed about this and went upstairs. Then, in 7 mins, I moved 3 boxes to downstairs, wrote all tracking number on the boxes.

07/08/2007

MORE dramatic part: UPS usually measures the weight of the boxes the give a exact price at pickup. This guy, didn’t say anything and is going to drive away. I went outside, and was hoping to at least sign some paper work.

10:26 P.M.

He turned around, and I can remember his face for a while, and said with terrified tone: “What are you following me for!?”

HUB SCAN

OMG. Is this how you treat your customer??? You truly made a new record on my UPS experience.

INCHEON,
KR

You don’t say anything about the packages and didn’t even say ‘you are all set’, and just questioned the customer, sounding like I’m going to hit you on the face.Yes, I am quite angry at the moment, but I’m not stupid.

07/08/2007

I hope the driver was just having bad day or bad week, and could be nicer next time. I’m not saying bad words about any specific person, but dude, this is not how you treating your customer.

11:36 A.M.

Maybe UPS rules are different from place to place.1. I respect the rules not moving boxes for customer, but at least, you can carry a lifting tool, especially given 3 days to prepare (because they lied about 1st schedule on Monday so they know the situation). 2. Even you refuse to be helpful, but you SHOULD NOT, EVER, lie to the customer and avoid the scheduled job.

ARRIVAL SCAN

I hope their service could improve.

ANCHORAGE,
AK,  US

After the event, I started thinking:
—** Am I setting the bar too high nowadays for UPS?**
Are they just contractors doing UPS service, but not necessarily caring about the company image?
Maybe they are not getting extra money for job like pickup, so they would do whatever possible to avoid the job?
Do bad UPS driver really get offended or beat up by angry customer, so he was scared of me approaching? Even though he’s way stronger than I am.

07/07/2007

I had too many good experience with other customer services and today UPS just beat the worst experience record. Maybe I was spoiled.

10:04 A.M.

Sad thing is, they might keep doing these because UPS management may never see this post or the reviews on Yelp. Basically, given 1.5 star for this UPS location and still doing shitty job like this, it proves that they will hardly ever become better, not in the days I’m around here.

DEPARTURE SCAN

But this is how UPS may fail. You are losing a loyal customer and the word spreads.

07/07/2007

7:21 A.M.

ARRIVAL SCAN

LOUISVILLE,
KY,  US

07/07/2007

4:37 A.M.

DEPARTURE SCAN

LOUISVILLE,
KY,  US

07/06/2007

11:34 P.M.

ARRIVAL SCAN

HAPEVILLE,
GA,  US

07/06/2007

10:24 P.M.

DEPARTURE SCAN

07/06/2007

9:16 P.M.

ARRIVAL SCAN

ROSWELL,
GA,  US

07/06/2007

9:15 P.M.

DEPARTURE SCAN

07/06/2007

8:53 P.M.

ORIGIN SCAN

US

07/06/2007

4:57 P.M.

BILLING INFORMATION RECEIVED

Package Progress

Location

Date

Local Time

Description

BEIJING,
CN

07/16/2007

3:30 P.M.

DELIVERY

BEIJING,
CN

07/13/2007

4:00 P.M.

THE ADDRESS IS IN A REMOTE AREA AND DELIVERIES ARE NOT MADE DAILY

BEIJING,
CN

07/12/2007

1:24 A.M.

IN-TRANSIT SCAN

BEIJING,
CN

07/11/2007

11:13 P.M.

RELEASED BY CLEARING AGENCY. NOW IN-TRANSIT FOR DELIVERY

07/11/2007

10:38 P.M.

HUB SCAN

INCHEON,
KR

07/11/2007

10:22 A.M.

ARRIVAL SCAN

ANCHORAGE,
AK,  US

07/10/2007

9:15 A.M.

DEPARTURE SCAN

07/10/2007

6:26 A.M.

ARRIVAL SCAN

LOUISVILLE,
KY,  US

07/10/2007

3:48 A.M.

DEPARTURE SCAN

07/10/2007

12:55 A.M.

ARRIVAL SCAN

HAPEVILLE,
GA,  US

07/09/2007

11:34 P.M.

DEPARTURE SCAN

07/09/2007

9:10 P.M.

ARRIVAL SCAN

ROSWELL,
GA,  US

07/09/2007

9:00 P.M.

DEPARTURE SCAN

07/09/2007

8:53 P.M.

ORIGIN SCAN

US

07/09/2007

4:54 P.M.

BILLING INFORMATION RECEIVED

版权声明:本文由699net亚洲必赢发布于健身减肥,转载请注明出处:【必赢电子游戏娱乐】UPS的奇葩快递员